FREQUENTLY ASKED QUESTIONS

WEB STRATEGY

How are your web design and development services unique to those offered by other agencies?

We believe website is your potential client’s first impression. We understand the importance of that first impression. Before we take on a project, we want to understand the project in addition to what you want to achieve with that website. Our approach to building the website will be laid out with timelines and any requirements from you at the start of the campaign to make the design and/or development process as seamless as possible. We meet our deadlines and exceed expectations.

What will you need from me?

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together.

  • Images of you and your team
  • Logo and Colour of your branding
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Team Profiles
  • Any Videos you would like to add to the website
  • Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

What photo, graphics and text formats should I use for my new website?

Please provide all text, photos and graphics in electronic form. For example, the output from a digital camera, Microsoft Word or a digital scanner.

Where do you host the websites?

We use three different hosting suppliers and will advise accordingly based on the size of your website, the functionality required and expected traffic and country of client website service.

I already have a website, how easy is it to change it?

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as short time for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Will you maintain my site for me?

We can! We provide on-going support for many of our clients. You can register for our annual maintenance package.

Do you set up my Facebook, twitter page etc?

Typically, not. Social media is not a part of the web design process. If you’d like us to do this for you, we can arrange a package that suits you.

What forms of payment do you accept and how do I pay?

We accept all major credit cards, debit cards, and bank transfers.

How long does a new website take to design and build?

On an average, we take 2-4 weeks turnaround for a basic website from receipt of the singed Engagement letter and payment, but the pace of any project is set by each client.  How much input you can provide during the initial stages, your availability with feedback, how soon the content and images are ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Does my website need to be mobile friendly?

Yes, yes and yes again! Approximately 60% of traffic on search engines is from mobile devices like phone and tablets. If your website is not mobile friendly, you are turning away many potential customers. The experts at Ekaa Digital can create a brand-new website that is mobile friendly.

How does Ekaa Digital charge for web design and development services?

A detailed proposal including design, development milestones, and payment terms will be presented prior to any work being done.

How much does a website cost?

Depending on your requirements, our prices vary. Please get in touch for a free quote. Click Here

Do I need hosting?

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

Will you buy the domain for me?

Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you

Where are you based?

Ekaa Digital is based out of Hyderabad, Telangana, India.  For more details refer to our contact us page.

BRAND DEVELOPMENT

Do I get a vector file for my logo once created?

YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require

What Brand Development services do you provide?

  • Graphic Design
  • Brand Architecture & Brand Strategy
  • Corporate Identity
  • Logo Design & Development
  • Packaging Design Services
  • Marketing & Sales Collateral Design
  • Investor Collateral Design
  • Tradeshow Booth Design

What forms of payment do you accept and how do I pay?

We accept all major credit cards, debit cards, and bank transfers.

What is the process?

Once you are happy with your quote, we spend some time talking to you to get a feel for your business and learn how best to communicate your required material. We then design some rough drafts for you to look over. You choose the look you are happiest with and we take it from there – tweaking and refining as needed. Once you are completely happy with our work and have approved it, we finalise.

DIGITAL MARKETING

What forms of payment do you accept and how do I pay?

We accept all major credit cards, debit cards, and bank transfers.

Is Digital Marketing cost effective?

Yes, digital marketing is one of the most cost-effective forms of marketing available to businesses. Compared to other more traditional forms of marketing it is easier to accurately measure the results of your marketing campaigns, which allows you to make informed decisions about the value it delivers.

A well-planned digital marketing campaign can result in significant returns when implemented effectively, all for a relatively modest investment.

What’s Ekaa Digital’s new client onboarding process?

Step 1: We arrange a call to scope out your requirements and understand if we can help.
Step 2: Our senior team members, will arrange a face-to-face meeting, video conference or call (depending on location) to further discuss working together.
Step 3: We deliver a proposal, a project plan and deliverables, including costs.
Step 4: You decide if you want to go ahead.
Step 5: We draw up the contracts (Engagement Letter) which are signed by both parties.
Step 6: Project kick-off meeting

How quickly will I start seeing results after working with Ekaa Digital?

This depends on the channels you use, your competition, your budget and the state of your website before we start working with you. eMedia tend to see results much faster as qualified web traffic starts to come through instantly.

How does Ekaa Digital charge for Digital Marketing Strategy services?

Each project is a unique challenge and therefore requires an initial analysis to determine the right route to take. We provide a free quote for all potential projects to clearly define what it is that Ekaa Digital will be doing and at what cost. Since each project is different, we are unable to provide a standardized method for pricing. We’ll outline exactly what the campaign will cost and in what time period.

What are the benefits of Digital Marketing?

Digital marketing allows you to reach your target audience in ways that traditional forms of marketing do not allow. Depending on the channels used, you can target your market accurately at all stages of the buying cycle, reaching them with highly relevant messaging and content. Digital marketing is also accurately measurable, so you can evaluate precisely where your marketing efforts are having the most impact.

How often will results be reported?

We provide monthly performance reports that include all the metrics that are important to you. We will spend time taking you through these reports – explaining all the data and performance metrics and the work we’ve been doing. We may request extra information to ensure we track the wider impact of the project. Often, the digital data we provide is only part of how our project is benefitting your business, so by combining yours and our data, we’re able to demonstrate the real impact our work’s having.

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